Privacy Policy.

Effective date — March 1, 2026

PT. Tujuh Berkat Prima, operating as Hustle House Indonesia (“Hustle,” “we,” “us,” or “our”), is committed to protecting the privacy of our members, visitors, and users. This Privacy Policy describes how we collect, use, store, and share your personal information when you interact with our studio, website (hustle.co.id), mobile application, and related services.

1. Information We Collect

Information You Provide

Name, email address, phone number, and date of birth when creating an account
Payment information (processed securely via Midtrans; we do not store full card details)
Health declarations and emergency contact information provided during registration
Class booking history, attendance records, and preferences
Communications you send us via WhatsApp, email, or in-studio
InBody scan results and fitness assessment data (with your consent)

Information Collected Automatically

Device information, IP address, and browser type when using our website or app
Usage data including pages visited, features used, and session duration
Location data (only when you grant permission in the app)
Cookies and similar tracking technologies for analytics and advertising

2. How We Use Your Information

To provide and manage your class bookings, memberships, and account
To process payments and issue invoices
To communicate with you about your bookings, schedule changes, and studio updates
To personalise your experience and provide relevant class recommendations
To send marketing communications (with your consent; you can opt out anytime)
To improve our services, website, and app through analytics
To comply with legal obligations under Indonesian law
To ensure studio safety and security

3. How We Share Your Information

We do not sell your personal information. We may share data with:

Payment processors (Midtrans) to complete transactions
Analytics providers (Google Analytics, Meta Pixel) for website and marketing optimisation
Cloud service providers that host our systems (with data processing agreements in place)
Law enforcement or regulatory authorities when required by Indonesian law

4. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal information. However, no method of electronic transmission or storage is completely secure. We encourage you to use a strong password for your Hustle account and to contact us immediately if you suspect unauthorised access.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account termination, we may retain certain data for up to 5 years for legal, financial, and operational purposes as permitted under Indonesian regulations.

6. Your Rights

Under applicable Indonesian data protection regulations, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for marketing communications
Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@hustle.co.id or via WhatsApp.

7. Cookies

Our website uses cookies for essential functionality, analytics (Google Analytics), and advertising (Meta Pixel). You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

8. Third-Party Links

Our website and app may contain links to third-party services (e.g., ClassPass, Google Play, App Store). We are not responsible for the privacy practices of these external services. We encourage you to review their respective privacy policies.

9. Children's Privacy

Our services are not directed at individuals under 17 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the app, email, or our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related inquiries or requests:

PT. Tujuh Berkat Prima (Hustle House Indonesia)
Jl. Mahakam No. 28, Kramat Pela, Kebayoran Baru
South Jakarta 12130, Indonesia
Email: hello@hustle.co.id
WhatsApp: +62 812 7818 0884