Frequently Asked Questions.

Getting Started

What is Hustle House?

Hustle House is Jakarta's premier boutique fitness studio, located at Jl. Mahakam No. 28, South Jakarta. We offer three modalities — Functional (strength & conditioning), Ride (indoor cycling), and Reformer (Pilates) — in a 2,100 sqm, 3.5-storey space. We've been open since 2018.

I've never been. Where do I start?

Grab the First Timer Pack — 3 classes for IDR 500,000. Download the Hustle app, book your first session, and show up 10 minutes early. Our front desk team will walk you through everything from lockers to class format. No experience needed.

How do I book a class?

All bookings are done through the Hustle app, available on Google Play and the App Store. Browse the schedule, pick your class, and confirm your spot. You'll receive a confirmation and reminder notification before your session.

What should I bring?

Just yourself, workout clothes, and a water bottle. We provide towels, lockers, and shower facilities. For Reformer classes, grip socks are required — you can bring your own or purchase a pair at the studio.

Classes

What is Functional?

Our strength and conditioning programme. Coach-led sessions combining resistance training, metabolic conditioning, and movement mechanics. Every session is programmed — no two weeks are the same. All fitness levels welcome; coaches provide scaling options.

What is Ride?

Music-driven indoor cycling. High-energy, rhythm-based sessions on performance bikes. Full-body burn with upper body segments integrated. The studio is dark, the sound system hits, and the coaches bring energy from start to finish.

What is Reformer?

Pilates reimagined on the Reformer machine. Precision, control, and flow. Sessions focus on sculpting, lengthening, and strengthening through controlled movements. Our Reformer studio uses top-tier equipment and keeps class sizes intimate for personalised coaching.

How long are classes?

Most classes run 45–60 minutes depending on the modality and format. Check the app for specific session durations.

Can I cancel a booking?

Yes. Cancellations made more than 4 hours before class time are free. Late cancellations or no-shows will result in the class credit being deducted from your package. Check the app for our full cancellation policy.

Memberships & Pricing

What packages do you offer?

We offer class packs (5, 10, 20, 40 sessions), monthly unlimited memberships, and the First Timer Pack for newcomers. Pricing varies by modality and commitment length. Check the app or contact our front desk for current rates.

Do packages expire?

Yes. Class packs have validity periods ranging from 30 to 120 days depending on the package size. Monthly memberships auto-renew unless cancelled. See your package terms in the app for specifics.

Do you accept ClassPass?

Yes, we're available on ClassPass. However, our best rates and full schedule are available exclusively through the Hustle app.

Facilities

What are your opening hours?

Monday to Friday: 6:45 AM – 7:30 PM. Saturday and Sunday: 7:00 AM – 1:00 PM. Hours may vary on public holidays — check the app or our Instagram for updates.

Do you have parking?

Limited on-street parking is available along Jl. Mahakam. We recommend ride-hailing (Grab/Gojek) for convenience. The studio is easily accessible from major South Jakarta thoroughfares.

Is there a café?

Yes. Huddle Café operates on the third floor — pre-workout espresso, post-workout smoothies, and light bites. Open during studio hours.

Do you have recovery facilities?

We offer Normatec compression therapy and InBody body composition analysis. Recovery is part of the programme at Hustle, not an add-on. Ask at the front desk for availability and pricing.

Still have questions?

Reach out via WhatsApp — our team typically responds within minutes during operating hours.